Sit back, relax and we’ll do the rest!

We do want You to get back on track as soon as possible! So, our mission impossible is to handle each big or small claim as fast as it could happen and we challenge ourselves each day to be better and better in handling services that Your lifestyle can easily flow after claim.

Speed matters

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File claim

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Small claims and fast payments




Client support service

How Balcia claims works?

What to expect during claims process

File your claim                 

90 seconds
Once You register Your claim by phone, e-mail or e-form You will get Your claim number by -mail . Just in 90 sec

Claim review                            

1-5 days
We may need to look into the details of your loss. If so, one of our claim professionals will walk you through the process and answer your questions.

Damage assessment       

1-14 days
We will guide you with estimate and repair choices, so we can help assess your damage in the best way possible

Recieve decision and money

1-5 days
Once you have an estimate to repair damage, you will receive information on your settlement and next steps. Your settlement is based on your policy terms and coverage.


When you make a claim?

If your car is damaged we will instruct a repairer and confirm whether you will be getting a courtesy car
If the car is beyond repair we will pay you the market value
We will get in touch with any other parties involved and get you back to normal as quickly as possible


Coming soon

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follow your claim status online in seconds

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